Windows 10 Creators Update cuts support for some Intel PCs early – PCWorld

Owners of some Windows 10 laptops and tablets are crashing into a worrying roadblock when they try to install the Windows 10 Creators Update. Windows Update initially says the notebooks are compatible with the upgrade, but fails to install it after downloading the setup files, instead displaying the following message: “Windows 10 is no longer supported on this PC. Uninstall this app now because it isn’t compatible with Windows 10.”

That sounds ominous, but you don’t need to uninstall your existing version of Windows 10, and there’s no app to uninstall. Instead, the message means your PC’s hardware isn’t compatible with the Creators Update—which could wind up being trouble in the future. Here’s what you need to know about the error, which affects early 2-in-1 PCs powered by Intel’s Clover Trail processors.

What processors and PCs are affected?

A recent ZDNet article thrust this issue into the spotlight, but Microsoft laid out details about the error in an April forum post. Microsoft won’t let affected hardware install the Creators Update because “Icons and/or text throughout the Windows interface may not appear at all, or may appear as solid color blocks on some devices.”

Devices with these Intel “Clover Trail” processors are impacted:

  • Atom Z2760
  • Atom Z2520
  • Atom Z2560
  • Atom Z2580

Clover Trail processors powered the earliest Windows 8 2-in-1 hybrid devices, such as the HP Envy X2 and the Asus VivoTab. If you embraced Microsoft’s vision for a versatile future for Windows in the early days, you’re now left stranded if you accepted—or were forced into—the free Windows 10 upgrade for your Windows 8 PC.

hp envy x2 Loyd Case

The HP Envy X2.

Can I install the Windows 10 Creators Update?

Nope. But you might be able to in the future, according to the April forum post.

“Microsoft is working with our partners to provide compatible drivers for these processors.  Until then, Windows Update will prevent devices containing one of the processors listed above from installing the Creators Update.”

Then again, that was said in April, and now it’s July with nary a peep from Microsoft.

Compatibility issues like this are likely why Microsoft warns against installing the Creators Update on your own, and instead advises users to wait for Windows Update to offer the upgrade. If Microsoft and Intel fix the issue with Clover Trail processors, the Creators Update should be automatically pushed to your system.

Windows 10 Creators Update cuts support for some Intel PCs early – PCWorld