A cancer patient called Southwest Airlines in a panic. Here’s what happened next – Fort Worth Star Telegram

A Southwest Airlines employee literally went the extra mile to get a distraught cancer patient her missing luggage which contained items and medicine for a chemotherapy session the next day.

Stacy Hurt of Pittsburgh, who has stage 4 colon cancer, called Southwest customer service agent Sarah Rowan in a panic when her luggage didn’t arrive with her on a flight to Pittsburgh from Nashville.

“I immediately panicked, because I had chemotherapy the next day,” she told KDKA-TV in Pittsburgh, “and I knew that I had a lot of items in the suitcase that I needed and wanted for chemotherapy. I just started getting very emotional and I started to cry.”

She said Rowan picked up on her desperation and told her: “I’ll find the luggage for you. I’ll get it to you, we’ll get it to you somehow, some way.”

Hurt had taken an earlier flight out of Nashville and the later, original flight she booked had a maintenance issue so her luggage had had to be rerouted, she said in a Facebook post.

A cancer patient called Southwest Airlines in a panic. Here’s what happened next – Fort Worth Star Telegram